The power of a positive no : how to say no and still get to yes ; [save the deal, save the relationship - and still say no] /

Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Ury, William
Hōputu: Pukapuka
Reo:Ingarihi
I whakaputaina: New York : Bantam Books, 2008.
Ngā marau:
Classic Catalogue: View this record in Classic Catalogue