Cita APA (7th ed.)

Bhyam, W. C., & Cox, J. Zapp!: The lightning of empowerment: how to improve quality, productivity, and employee satisfaction (First edition.). Harmony Books.

Cita Chicago (17th ed.)

Bhyam, William C., i Jeff Cox. Zapp!: The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. First edition. New York: Harmony Books.

Cita MLA (9th ed.)

Bhyam, William C., i Jeff Cox. Zapp!: The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. First edition. Harmony Books.