Bhyam, W. C., & Cox, J. Zapp!: The lightning of empowerment: how to improve quality, productivity, and employee satisfaction (First edition.). Harmony Books.
Citação do estilo Chicago (17ª ed.)Bhyam, William C., e Jeff Cox. Zapp!: The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. First edition. New York: Harmony Books.
Citação MLA (9ª ed.)Bhyam, William C., e Jeff Cox. Zapp!: The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction. First edition. Harmony Books.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.