Hansapank Case Study: Retaining Local Customer Focus at Times of Expansion

Crabtree & Evelyn Case Study: Retaining a Leadership Position in Natural Personal Care

LaraBar & Kashi Bars Case Study: Retaining Growth in the Competitive Cereal Bar Market

British Gas Case Study: Innovation in Customer Relationship Management

BT Openworld Case Study: Winning the War on Customer Satisfaction

Burger King Case Study: Targeting the Superfan as a Means of Retaining Growth in the Fast Food Market

The Force of Custom
af: Beyer

Remaking Custom
af: Pearson

Customer Interface

Easyjet Case Study: A Low Cost Approach to Customer Service

British Gas Case Study: Generating Custom Through Online Advertising

Speech Resisting Colonial Expansion

Speech Resisting Colonial Expansion

Focus

Focus

Focus

Citigroup Private Bank Case Study: Effective Customer Servicing in Wealth Management

HSBC & Newcastle Building Society Case Studies: Improving Customer Relationship Management

LADWP Case Study: Investing in Call Monitoring Technology to Improve Customer Service

Bank of Ireland Case Study: Improving Surveying Methods for Measuring Customer Satisfaction

Britannia, Nationwide & BBVA Case Studies: Customer Retention Strategies in European Mortgages

Copella Fruit Juices Case Study: Managing the Transition from Family Business to Mainstream Expansion

Local Government Studies

Local Studies Librarian

KFC Case Study: Addressing Recessionary Challenges by Focusing on Health & Value

Customer Needs and Solutions

Nature Research Custom

Nature Research Custom

Nepalese customs and manners.
af: Lall, Kesar
Udgivet: (2007)

Nepalese customs and manners.
af: Lall, Kesar
Udgivet: (2007)

Supreme Court Expansion of Presidential Power
af: Fisher

Yorkshire Water Case Study: Improving Customer Service Provision within the Utilities Industry

Nexium Case Study: Focusing a Launch Strategy on Switching Existing Prescriptions

Sociological Focus

Focus on Gender

Focus on Playwrights
af: Anderson

Festivals in Focus
af: Klaic