Journal of Service Management Research (SMR). Verlag Franz Vahlen GmbH.
Cita Chicago (17th ed.)Journal of Service Management Research (SMR). Verlag Franz Vahlen GmbH.
Cita MLA (9th ed.)Journal of Service Management Research (SMR). Verlag Franz Vahlen GmbH.
Atenció: Aquestes cites poden no estar 100% correctes.