British Gas Case Study: Innovation in Customer Relationship Management

BT Openworld Case Study: Winning the War on Customer Satisfaction

The Force of Custom
per: Beyer

Remaking Custom
per: Pearson

Customer Interface

Easyjet Case Study: A Low Cost Approach to Customer Service

Hansapank Case Study: Retaining Local Customer Focus at Times of Expansion

British Gas & Exelon Case Studies: Undertaking Systems Development Through the Horizontal Approach

LADWP Case Study: Investing in Call Monitoring Technology to Improve Customer Service

Bank of Ireland Case Study: Improving Surveying Methods for Measuring Customer Satisfaction

Britannia, Nationwide & BBVA Case Studies: Customer Retention Strategies in European Mortgages

The Helping Relationship
per: Meier

An Unusual Relationship
per: Ariel

Personal Relationships

Jogajog (relationships).
per: Tagore, Rabindranath
Publicat: (2007)

Journal of Database Marketing & Customer Strategy Management

Customer Needs and Solutions

Nature Research Custom

Nature Research Custom

Nepalese customs and manners.
per: Lall, Kesar
Publicat: (2007)

Nepalese customs and manners.
per: Lall, Kesar
Publicat: (2007)

Enterprise & Innovation Management Studies

Yorkshire Water Case Study: Improving Customer Service Provision within the Utilities Industry

British Gas Utility Market Report

Scottish Power Case Study: Utilizing the 6-Sigma Process within Utilities Customer Services

Dynamic Relationships Management Journal (DRMJ) | Slovenian Academy of Management

A Delicate Relationship
per: Clymer

A Special Relationship
per: Slide

Lessons in Relationship Dyads
per: Mirolla

Library/Vendor Relationships

Sexual & Relationship Therapy

Library/Vendor Relationships

Sexual and Relationship Therapy

Families, Relationships and Societies

Intelligent Relationship Management (IRM) Industry Profile: France

Intelligent Relationship Management (IRM) Industry Profile: Germany

Intelligent Relationship Management (IRM) Industry Profile: Italy