APA-viite (7. p.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

Chicago-viite (17. p.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

MLA-viite (9. p.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.