APA-ийн эшлэл(7 дахь хэвлэлт)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.