APA-referens (7:e uppl.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

Chicago-referens (17:e uppl.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

MLA-referens (9:e uppl.)

Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. MarketLine, a Progressive Digital Media business.

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